Mandatory Audits

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ISOCert is approved by Singapore’s Ministry of Manpower to conduct audits on Safety and Health Management Systems and Risk Management Systems in Singapore. ISOCert is also currently undergoing extension of scope accreditation of Risk Management Audit  for Workplace Safety & Health Council's bizSAFE Enterprise Programme. The following shows the audit criteria with respect to the type of industries or factories:

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Audit Process

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Typically, an audit comprises of Preparation, On-site Audit and Report Writing.

 

In preparation, the audit team may carry out document review of the organisation's management documented information to determine whether the documented information meets the audit criteria and identification of any additional documents needed for review. The preparation also includes planning for the on-site audit

 

The audit team will basically carry out the following during the audit.

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• Opening Meeting

• Commencing Audit

• Closing Meeting

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The audit team leader will provide a written WSH Audit report for each audit to the client. Such report will be provided with identified opportunities for improvement without recommending specific solutions. Client will receive soft copy of the WSH Audit report and Testimony of Audit within 5 working days.

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Reference to auditing and use of marks

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• Clients are to conform to the following requirement upon receiving the WSH Audit Report from ISOCert:

• Does not use or permit the use of the ISOCert ’s audit report or testimony or the ISOCert mark in communication media such as the Internet, brochures or advertising, or other documents;

• Does not make or permit any misleading statement regarding the audit;

• Does not use or permit the use of an audit report or testimony or any part thereof in a misleading manner.

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Processes for handling complaints

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All complaints are to email to audit@isocert.com.sg. 

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Upon receipt of complaint, ISOCert will confirm whether the complaint relates to auditing activities that it is responsible for and, if so, will carry out investigation before deciding the next course of action. If the complaint relates to an audited client, then examination of the complaint will consider the effectiveness of the client’s audited management system.

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Upon receiving any complaint, ISOCert will be in contact with the complainant to gather necessary information pertaining to the complaint and carry out the investigation accordingly. All information related to the investigation will also be recorded. Where necessary, the case will be made known to the Director of ISOCert to carry out the investigation together. Upon successful investigation with root cause identified, follow up correction and corrective actions will be introduced for closure.

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The process and outcome of investigation will be subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint.

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Information requests

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All information requests are to email to audit@isocert.com.sg. Relevant personnel will review the request and reply to the requester accordingly. Where required, Director of ISOCert will be consulted before replying to the requester.

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Other MOM Mandatory Audits such as:

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• Applying for Ministry of Manpower Overtime Exemption

• Applying for Workplace Safety & Health Council Annual Workplace Safety & Health Performance Award (SHARP Award & WSHPA audits)

• SHMS Audit

• Risk Management Audit (bizSAFE 3 & bizSAFE STAR)

• BUS Programme Audit

These audits are conducted in accordance to respective industry guidelines, code of practices and/or related Workplace Safety & Health legislations depending on the requirement.

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Management System Second Party Audits

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We do conduct second party in-depth audits on the client’s management systems in accordance to international recognised standards such as ISO 9001, ISO 14001 and OHSAS 18001 / ISO 45001, amongst others. Our clients principally engage us to conduct internal audits on their existing management system as part of preparation for external audits by the other Certification Bodies other than ISOCert.

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Supplier/Contractor/Vendor Audits

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Reputable organisations usually have stringent Quality, Environmental, Health and Safety selection and evaluation requirements for their suppliers, contractors and vendors. Our auditors are usually engaged by such organisations representing them to audit their suppliers, contractors or vendors in accordance to the organisation selection and evaluation requirements.

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Corporate Audits

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It is really a challenge for corporations which have satellite sites regionally or internationally to maintain the effectiveness of its established Quality, Environmental, Health and Safety Management System. Moreover, auditors sent from the Head Office may not be familiar with the local legislations of the satellite sites.

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Our auditors are well-versed in the international recognised management systems and local legislations to assist your organisation to achieve your audit objectives.

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Auditing Organisation (AO) - Food Establishment Audits

 

Singapore Accreditation Council (SAC) has expanded their Accreditation Scheme for Auditing Organisation (AO) to include Food Establishment Audits with effect from 22 February 2022.

 

The scope of food establishment audit covers audit of any place or any premises or part thereof used for the sale, or for the preparation or manufacture for distribution and sale, or for the storage or packing for distribution and sale, of food, whether cooked or not, intended for human consumption.

 

Under the Wholesome Meat and Fish Act, recognised AOs are currently authorised to perform audits for food establishments which manufacture meat and fish products for export only. The scope of the audit will be expanded to all other food commodities (eg: dairy, vegetable, beverage) by end 2022.

 

SFA will require food establishments that apply for food export certificates, to be audited by SAC accredited AO. The audit report will be used to support the approval of the export certificate issued by SFA.