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ISO/IEC 20000-1:2018 IT Service Management Standard

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. 

Demonstrate your ongoing commitment to exceptional IT Service Management.

Why ISO/IEC 20000-1:2018?

With the current direction of digital transformation of business services, the IT component of services has become an integral part of the entire business service. Service management is therefore now needed throughout the business, in order to be able to control the effectiveness of the services provided and to enhance customers satisfaction. An IT service management system (ITSMS) is a strategic tool to help organizations improve efficiencies, optimize the use of technologies, save cost and provide many other benefits that go beyond IT. The purpose of managing services is to have a structured way of preparing and performing the activities to deliver services to your customers. ISO/IEC 20000 certification confirms an organization has an advanced IT Service Management approach - in accordance with a globally recognized standard.

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ISO/IEC 20000 certification will be performed by ISOCert, an APMG appointed Registered Certification Bodies (RCBs).

Benefits to your organization



Benefits to your customers

  • Improved quality and of services

  • Established trust and credibility 

  • Provide reassurance to customers

  • Enhance consistencies in product delivery 


ISO/IEC 20000 certification (also known as “registration”), is a third-party audit performed by a certification body such as ISOCert who, upon verification that an organization is in compliance with the requirements of ISO/IEC 20000, will issue an ISO/IEC 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.

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Contact us to find out how your enterprise can be certified to ISO/IEC 20000-1:2018

ISOCert Pte Ltd

 Tel: +65 6659 0810 / 9475 5120

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