a) Appeal Process
If our client is not satisfied with the certification decision made, the client can appeal for the decision by writing in to our Director @ .
All appeals will be channeled to Director in writing who will maintain a central record of all appeals and the follow up actions.
Director will acknowledge the appeal by notifying the client through e-mail. ISOCERT is responsible for gathering and verifying all necessary information to validate the appeal.
Director will ensure that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions-if any such situations arise.
The DIRECTOR will then evaluate the appeal, taking into account the results of previous similar appeals (if any) For appeal cases that are found to be frivolous, the DIRECTOR may repeal the appeal, keeping Chairman of Ethics Committee - EC (headed by an independent person) and the client informed of the reason for the decision through email. For all non-frivolous cases, the DIRECTOR shall recommend to the Chairman of EC to form an ad-hoc Appeal Committee.
b) Request for Information
ISOCert maintains the list of valid / suspended / withdrawn clients. For more information about certification validity, please write in to email@example.com.